Please reach out to sales@bricktray.com if you cannot find an answer to your question.

Frequently asked Questions

The Bricktray® is Backordered! Now What?

Our area was hit hard by Hurricane Helene in October of 2024. These aren't produced in giant factories overseas but simply here at our little workshop in Western North Carolina. Our small team of craftsmen handmake each Bricktray® with utmost care and attention to detail. While we continuously produce trays, it may take up to 5 weeks to replenish our inventory and fulfill your order. We appreciate your patience and assure you that your order will be shipped soon. If you have any questions, please don't hesitate to contact us. Thank you for choosing our handmade Bricktrays®!

What are some common challenges faced by LEGO® builders that BRICKTRAY® aims to address?

Bricktray® aims to address several common challenges faced by LEGO® builders, including:1. Uncomfortable Building Surfaces: Many LEGO® builders often find themselves sitting on hard floors or uneven surfaces, which can be uncomfortable and lead to posture-related discomfort. Bricktray® provides a solid work base that offers a comfortable and ergonomic surface to build on, ensuring a more enjoyable building experience.2. Limited Mobility: Traditional LEGO® building setups can be immobile, making it difficult for builders to move their projects or take them on the go. Bricktray® is designed to be lightweight and portable, allowing builders to easily transport their creations from one location to another, whether it's a friend's house, a different room, or for mom to hide it in the closet when guests come over.3. Disorganized LEGO® Pieces: Sorting and organizing LEGO® pieces can be a time-consuming and frustrating task. Bricktray® features a dedicated sorting funnel enabling builders to categorize their pieces by color, shape, or size. and flick the pieces into seperate containers rather than having to lift up each piece by hand. This funnel system reduces the time spent organizing specific bricks and enhances the efficiency of the building / sorting process.4. Difficult Cleanup: Cleaning up after a LEGO® building session can be a messy and time-consuming task. Bricktray® has a smooth surface that is easy to wipe clean, and its naturally oiled work area make it simple to remove any debris or spills. The tray's design also prevents pieces from easily sliding off, reducing the chances of accidental loosing pieces.5. Compatibility: Bricktray® is designed to be compatible with standard LEGO® bricks and baseplates, allowing builders to seamlessly integrate their existing LEGO® collection with the tray and expand their creations without any restrictions. Bricktray® also works with all other plastic building brick systems.By addressing these challenges, Bricktray® aims to provide all brick enthusiast with a more comfortable, organized, and enjoyable building experience, unlocking their creativity and allowing them to fully immerse themselves in the moment

What is your return policy?

We offer a 30-day return policy for any product that is unused and in its original packaging. Please contact us for a return authorization number and further instructions. You can also read more here Return and Refund Policy.

Can you use Bricktray® for anything else?

Absolutely! There are some fantastic additional uses for Bricktray®. 1. Laptop Tray: Bricktray® can be used as a sturdy surface to hold a laptop or tablet while working or browsing the internet in bed or on a couch. Its flat and stable surface provides a comfortable and convenient workspace. Its UDS (Universal Device Slot) Along the back can easily hold your other devices such as cell phones and tablets simultaneously.2. Serving Tray: With its spacious design and UDS (Universal Device Slot), Bricktray® can also function as a serving tray for snacks, drinks, or meals. The UDS can be used to hold your phone or tablet containers or utensils, making it a versatile and practical option for serving food and beverages.3. Work Surface for Plastic Models: The large work surface of Bricktray® is ideal for building plastic models, such as model airplanes, cars, or ships. Its spacious work area can hold small parts or tools, keeping everything organized and easily accessible during the modeling process.4. Miniature Painting Station: Artists who paint miniatures, such as those used in tabletop gaming or dioramas, can utilize Bricktray® as a dedicated workstation. The flat surface provides ample space for painting and arranging miniature figures, while the work area can hold paintbrushes, paints, and other necessary supplies. The UDS (Universal Device Slot) can hold tablets or phones with painting instructions5. Jewelry or Bead Making Workstation: Bricktray® can be transformed into a jewelry or bead making workstation. The flat surface provides a stable area for designing and assembling jewelry pieces or working with beads. The UDS (Universal Device Slot) can hold tablets or phones with how to instructions that can be used as a visual aid for various beads, charms, or stones, making it easy to keep everything organized.These additional uses demonstrate the versatility and practicality of Bricktray® beyond its primary function as a LEGO® building surface. Its design and features make it a useful tool for various creative and practical activities.

What types of materials do you use for your Bricktray®?

We use a three high-quality materials. White Maple and Black Walnut Both FSC certified and sustainably havested here in our State of North Carolina. In addition we source a extremly dense furniture Grade Birch laminate for our Baltic Birch Bricktrays*.

Bricktray® is a natural wood product, what does this mean?

At Bricktray®, we take pride in offering high-quality products made from natural wood. As part of our commitment to transparency and ensuring that our customers are well-informed, we would like to provide you with the following disclosure regarding our natural wood products:1. Natural Variations: Please note that natural wood is a unique and organic material, and as such, each piece may exhibit variations in color, grain pattern, texture, and overall appearance. These variations are inherent characteristics of natural wood and should be expected. We cannot guarantee that every product will look exactly the same, as the beauty of natural wood lies in its individuality.2. Sustainability: Our natural wood Bricktray® are sourced from responsibly managed forests. We prioritize sustainability and strive to ensure that the wood we use is harvested in an environmentally friendly and socially responsible manner. By choosing our natural wood products, you are supporting sustainable practices and helping to preserve our planet's precious resources.3. Maintenance and Care: Natural wood products require proper maintenance and care to ensure their longevity and beauty. It is important to protect your natural wood product from excessive moisture, direct sunlight, and extreme temperatures. Regular cleaning and conditioning using recommended wood care products will help maintain its natural appearance and extend its lifespan.4. Allergies: Some individuals may have allergies or sensitivities to certain types of wood. If you have known allergies or sensitivities, we recommend consulting with a healthcare professional before purchasing or using our natural wood products to ensure they are suitable for you.

Where is Bricktray® made?

The Bricktray® is handmade right here Western North Carolina, USA with locally and sustainably sourced hardwood.

Is this a LEGO® Brand Product?

No. Our Friends at LEGO® wish us to tell you…This is not a LEGO® Product.  LEGO® is a trademark of the LEGO® Group, which does not sponsor, authorize or endorse this product. The LEGO® Group is not liable for any loss, injury or damage arising from the use or misuse of this product.

Bricktray Warranty

Our natural wood products come with a warranty that covers manufacturing defects and workmanship for 6 months. It is important to note that the warranty does not cover natural variations in the wood, including changes in color, grain pattern, or texture over time, as these are part of the inherent beauty of natural wood. We hope that this disclosure provides you with a comprehensive understanding of our natural wood products. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. At Bricktray, we are committed to your satisfaction and to providing you with exceptional products made from the beauty of nature's finest material - natural wood.